Refund policy

At Armstead Store, we want our customers to have a positive shopping experience. This policy explains how to request a return, exercise an applicable right of withdrawal, and receive a refund.

14-Day Right of Withdrawal

For products and purchases subject to a statutory right of withdrawal, customers have 14 calendar days to notify us of their decision to withdraw from the purchase, in accordance with applicable laws and regulations.

The withdrawal period begins on the date determined by the applicable law, which may be the date the customer or their designated recipient receives the goods.

To exercise this right, please contact us by email and include your order number and a clear statement that you wish to withdraw from your purchase.

Exceptions may apply to certain products or circumstances as permitted by law.

How to Request a Return

To request a return:

1. Email support@armsteadlens.shop with your order number.

2. Explain the reason for your return or state that you wish to withdraw from the purchase.

3. Wait for our return instructions before sending the product back.

4. Follow the return instructions provided by our customer service team.

Please do not send products to our business address without confirming the correct return procedure.

Condition of Returned Products

Where permitted by law, products should be returned in their original condition, with accessories and packaging where reasonably available.

Customers may be responsible for diminished product value resulting from handling beyond what is necessary to establish the product's nature, characteristics, and functioning, where permitted by law.

Nothing in this policy limits mandatory consumer rights.

Refund Processing

Once an eligible return has been received or the required evidence of return has been provided, we will process the refund in accordance with applicable law.

Approved refunds will generally be issued to the original payment method. The time required for funds to appear in your account depends on your bank or payment provider.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, contact us at support@armsteadlens.shop. Please include your order number, a description of the issue, and photographs where helpful.

We will review your request and work toward an appropriate resolution in accordance with applicable law.

Return Shipping Costs

Return shipping costs will be handled in accordance with applicable law and the circumstances of the return. If a return is required because of our error or a defective product, we will address the costs as required by law.

Contact Information

Armstead Store

6491 Tumbling Creek Trl, Dallas, TX 75241, United States

Email: support@armsteadlens.shop

Phone: +1 469-734-5319